Privacy Policy for Trusted Whiskers At Home

Last updated: 01.04.2026

1. Introduction

Trusted Whiskers At Home ("we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our pet care services, visit our website, or otherwise interact with us in the United States.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

2.1 Personal Information

• Name
• Address
• Email address
• Phone number
• Emergency contact details

2.2 Pet Information

• Pet name(s)
• Species, breed, age, gender
• Medical history and health conditions (as provided by you)
• Behavioral information and care preferences
• Feeding, walking, and medication schedules

2.3 Service and Transaction Information

• Details of bookings and appointments
• Service history (dates, types of services, notes)
• Payment-related information (billing address, partial payment details). We typically rely on third-party payment processors and do not store full payment card numbers.

2.4 Usage and Device Information When you visit our website or use our online tools, we may automatically collect:

• IP address
• Browser type and version
• Device identifiers
• Pages visited, time and date of visit, time spent on pages
• Referring website or source

2.5 Cookies and Similar Technologies We may use cookies and similar technologies to:

• Remember your preferences and settings
• Help you stay signed in where applicable
• Analyze website traffic and usage patterns You can adjust your browser settings to refuse cookies or to alert you when cookies are being sent, but some features of our services may not function properly without them.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our pet care services
• To schedule, manage, and confirm bookings
• To communicate with you about your pet’s care, appointments, and updates
• To process payments and send invoices or receipts
• To respond to inquiries, questions, and customer service requests
• To personalize your experience and maintain your preferences
• To improve our services, website, and customer experience
• To send you important administrative information, such as changes to our terms or policies
• To send marketing and promotional communications (where permitted by law and your preferences)
• To comply with legal obligations and protect our rights, safety, and property, and that of our customers and third parties

4. Legal Bases for Processing (for Applicable Situations)

Where required by law, we rely on the following legal bases to process your information:

• Your consent
• Performance of a contract with you (e.g., providing booked services)
• Compliance with legal obligations
• Our legitimate interests, such as improving our services, ensuring security, and preventing fraud, provided these interests do not override your rights and freedoms

5. How We Share Your Information

We may share your information in the following circumstances:

5.1 Service Providers We may share information with trusted third-party vendors who perform services on our behalf, such as:

• Payment processors
• Scheduling and booking platforms
• IT support, hosting, and maintenance providers
• Communication and email service providers These parties are only authorized to use your information as necessary to provide services to us.

5.2 Business Transfers In connection with a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of the business transaction. We will take reasonable steps to ensure the confidentiality of your information and notify you where required by law.

5.3 Legal Requirements and Protection We may disclose your information if required to do so by law or in a good faith belief that such action is necessary to:

• Comply with a legal obligation or lawful request
• Protect and defend our rights, property, and safety, or that of our customers, staff, or others
• Investigate or prevent possible wrongdoing, fraud, or security issues

5.4 With Your Consent We may share your information for any other purpose disclosed to you at the time of collection, with your consent.

6. Data Retention

We retain your information only for as long as reasonably necessary to:

• Provide the services you requested
• Fulfill the purposes described in this Privacy Policy
• Comply with legal, tax, and accounting requirements

When your information is no longer needed for these purposes, we will delete or anonymize it, or, if this is not possible, securely store it and isolate it from further use until deletion is feasible.

7. Data Security

We implement reasonable physical, technical, and administrative safeguards designed to protect your information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security.

8. Your Choices and Rights

Depending on applicable U.S. state laws, you may have certain rights regarding your personal information. Subject to legal limitations, these may include the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Request restrictions on how we use your information
• Opt out of certain types of data sharing or targeted advertising

To exercise these rights, please contact us using the information in the "Contact Us" section below. We may need to verify your identity before responding to your request.

9. Marketing Communications

If you subscribe to receive updates or marketing communications, we may send you emails or messages about services, promotions, or events that may be of interest to you.

You can opt out of marketing communications at any time by:

• Following the unsubscribe instructions in the email, or
• Contacting us directly using the details in the "Contact Us" section.

Please note that even if you opt out of marketing communications, we may still send you non-promotional messages related to your bookings or our ongoing business relationship.

10. Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected such information without verifiable parental consent, we will take steps to delete it as soon as possible. If you believe a child under 13 has provided us with personal information, please contact us.

11. Third-Party Websites and Services

Our website or communications may contain links to third-party websites, services, or platforms that are not operated by Trusted Whiskers At Home. We are not responsible for the privacy practices or content of such third parties. We encourage you to review the privacy policies of any third-party sites or services you visit.

12. International Transfers

Trusted Whiskers At Home operates in the United States and primarily processes information within the U.S. If you access our services from outside the United States, you understand that your information may be transferred to, processed, and stored in the United States, where privacy laws may be different from those in your jurisdiction.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. In some cases, we may provide additional notice (such as by sending an email or adding a prominent notice on our website). Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Trusted Whiskers At Home Address: 1678 Asylum Ave West Hartford, CT, 06117 United States Email: info@revvedupnet.com Phone: +1 637 806 5924

Please include enough information in your request for us to identify you and respond appropriately.